NEOX VoIP Solution: A Global Name Renowned for Next-Gen VoIP Communication Solutions

Sanjay Parikh,Vice President

Sanjay Parikh

Vice President

STL has been one of the leading global providers for carrier-grade solutions such as BSS, OCS and Softswitch. As India is one of the fastest growing economies of the world, one other major factor that is being touted as the backbone of India's economy is the Small and Medium Enterprises (SME) sector. With the increase in the number of SMEs, BPOs, KPOs in the country, the demand for VoIP grew in the enterprise segment. STL has always strived to be at the forefront in introducing disruptive technologies. We introduced our two of our enterprise solutions, IPPBX and Call Centre, to cater to the needs of the enterprise segment.

According to a new market report published by Transparency Market Research, the market is projected to expand at a CAGR of 17.2% during the forecast period from 2018 to 2026. Increasing demand for enterprise mobility, mobile workforce, and multiple benefits offered by cloud telephony services are encouraging higher adoption. In addition, rising penetration of mobile devices is also boosting the global demand for cloud telephony services.

Cloud telephony services are also being increasingly adopted across different industries globally. Increase in the implementation of IP networks, availability of high-speed, high-bandwidth networks and improvement in the quality of services offered by telecommunication providers are further contributing to the expansion of the cloud telephony services market. STL understands the market trends and have developed and delivered solutions that are in tune with that. With the PPBX, call center solution, Cloud telephony and Auto attendant IVRS, STL Neox is poised to become a game changer in the IP communication segment.
STL Neox is the next-gen VoIP Communication solution that offers the best of-the-breed solution to boost IP communication business with STL Neox Enterprise IP- PBX, Contact Centre and Telco-grade Softswitch and Hosted PBX Platform solutions that offer next-gen calling features, video conferencing and collaboration. "Over the past 30 years, one of our focus has been to deliver targeted solutions to carriers, through solutions like BSS, OSS, Class 5 Switch and PCC to help streamline their digital transformation journey. When there was a growth spurt in IP/VoIP communication in India, telecom players started to shift from traditional to IP platforms. Being a pioneer in the field, we realized the needs of our clients and developed Neox, carrier-grade, class 5 VoIP softswitch. Gradually, enterprises started demanding IP-based communication technologies, which motivated us to launch the IPPBX and Call Centre platforms," says San-jay Parikh, Vice President ­ GPSI and NEOX Operations (Software Business), STL.

With IP Telephony still in its nascent stage in India and India's UC&C market battling with TRAI regulations ­ restricting voice over data, STL mitigated these challenges by studying products from Europe, US and other countries. The firm then developed its own product by adhering to the TRAI & DoT regulations of lawful interception and Logical Partitioning compliances. "STL Neox has always exceeded client's expectations in terms of service and support. We have a good mix of clientele across telecom, public sector and large enterprises. Some of our success stories include offered a turnkey solution which includes software, hardware and DHCP server to provide multitenant, hosted PBX solution; Supported triple play services - Voice, Video and Data; Deployed a pan-India based Call Centre Solution with Encryption technology for lead generation; Deployed PAN-India based `1950' Citizen Helpline for query resolution related to Voter ID, Voting booth, Name correction and more; Set up Neox Analytical Call Centre to empower Samagra Shiksha Abhi-yan to streamline operations and improve performance," shares Sanjay.

Having built up a good clientele in the industry, STL has continuously refined the product as per their business processes, whether it was for telcos or ISPs . After taking their feedback and understanding what clients need, the firm developed its robust enterprise solution. Neox clients have always shown great confidence in the company and its products. STL has successfully developed and deployed solutions like Hosted IPPBX, Auto attendant IVR - integrating with OCS, Payment Gateway and BSS.

Today, what gives STL an edge is its unique are features like Auto Attendant IVRS, multi-tenant solution, managed conference bridge , integration with various business apps, integration with market leading Omni CRM and one-box platform for IPPBX and Call Centre and all business features on a single platform. In future, STL NEOX will continue to invest in technology and talent to cater to the changing market demands. The firm en-visions offering comprehensive communications platform for telcos so they can achieve maximum productivity at a lower cost.