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Top 10 AI-Powered Contact Center Solutions - 2025
In the pulsating heart of India’s digital economy, contact centers are no longer just service hubs they have become the nerve centers of a global customer experience revolution. With over three million professionals and a thriving business process outsourcing industry, India is harnessing artificial intelligence to redefine the very essence of human interaction. Nowadays, AI is turning reactive support into the proactive, emphatic interaction, which unites human intuition and machine accuracy in the most natural manner. Post-pandemic demands for speed, personalization, and efficiency have accelerated this shift, positioning India as a frontier of technological innovation in customer service. The breakthroughs of 2025 are remarkable. The agentic AI now traverses intricate...
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Top 10 AI-Powered Contact Center Solutions - 2025
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Our subscribers play a decisive role in finalization of our annual list of Top Top 10 AI-Powered Contact Center Solutions - 2025 by nominating those which have served them with excellence and are praiseworthy. If you feel there is a company that deserves to be on our annual list, do write to us about them mentioning their value proposition.
| Company Logo | Company Name | Company Management | Company Description |
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AMPLIFAI Solutions | Raghu Puskoor, Head (APAC Operations) | An AI-powered contact center performance platform that combines human and AI intelligence to transform workforce productivity, enhance customer experience, and drive measurable operational efficiency through datadriven coaching, and more |
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Code Pranetra | Deepak Suthar, Founder & CEO, Krishnakant Purohit, Co-Founder, COO & CTO | An AI and automation studio dedicated to making intelligent, human-centric solutions accessible to businesses of all sizes, helping them streamline operations, enhance decisionmaking, and drive sustainable growth |
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Contaque | Avneesh Mathur, Co-Founder & Director | An Indian software company with two decades of experience in enterprise telephony, its portfolio is led by a Twilio-style CPaaS platform and an AI-native contact center suite that brings together cloud telephony, voice automation, agent assist, and more |
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Convin | Atul Shree, Co-Founder & CTO | The firm delivers AI phone agents, real-time agent assist, and conversation intelligence to automate calls, analyze interactions, and drive revenue growth, operational efficiency, and superior customer experience |
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Genesys | Deepa Madhavan, Vice President, India Country Head | Offering AI-powered experience orchestration and contact center solutions enabling personalized, omnichannel customer and employee experiences through intelligent automation, journey management, and scalable cloud-based CX platforms |
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Locobuzz | Shubhii Agarawal, Co-Founder | Offering unified, AI-powered CX solutions combining omnichannel engagement, social intelligence, workflow automation, and real-time insights to help brands anticipate needs and act with speed, clarity, and precision |
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Mihup | Tapan Barman, Co-Founder & CEO | Providing real-time AI-driven tools, including conversation intelligence, speech analytics, and agent assist, to enhance revenue growth, customer experience, and operational efficiency |
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Nice | Dinesh W, Senior Director of Engineering | Providing real-time tools, including conversation intelligence, speech analytics, and agent assist, to enhance customer experience, operational efficiency, and revenue growth |
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Saarthi.ai | Sandeep Ranjan, Chief Digital Officer | Offering AI-powered contact center solutions with multilingual, near-human voice agents, intelligent IVR, agent assist, and full-call analytics to reduce costs while enhancing customer experience |
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Yellow.ai | Raghu Ravinutala, Co-Founder & CEO | An enterprise-grade agentic AI firm enabling autonomous, human-like voice, chat, and email interactions, using multi-LLM intelligence, deep analytics, and secure integrations to scale CX and EX |