Speech-Soft Solutions: Transforminga New World of Customer Experience across the Globe

Cover Story

Speech-Soft Solutions: Transforminga New World of Customer Experience across the Globe

The 'press-one-for-English' era of customer care is finally evolving into a more intuitive and natural experience. Broad acceptance of intelligent assistants such as Amazon Alexa & Google Home is raising customer service expectations. From conversational voice to millennials-preferred channels of chat and mobile, Speech-Soft Solutions is blazing the trail with assessments, roadmaps and products to change the way organizations interact with their customers. Speech-Soft’s solutions focus on both business and customer needs with projects and transformations often paying for themselves in less than a year and with demonstratively improved customer satisfaction. Experts anticipate the NLP market alone to hit $22.3 billion by 2025. Customer expectations are driving the development of...