Technology Trends In 2020 In Telecom Sector And The Shape Of Competition In This Volatile Market
As we all know that Indian Telecommunications Sector is going through roller-coaster ride since last 03 years and after the last leg of merger of two big telecom giants M/s. Vodafone India Limited and M/s. Idea Cellular Limited (now new merged entity Vodafone Idea Ltd) the consolidation of Indian Telecom Sector was accomplished in the year 2018. After the merger & acquisitions in the Indian Telecommunications Sector, the biggest challenge before the remaining private players (Reliance Jio, BhartiAirtel, Vodafone Idea) is to compete in this volatile telecom market by providing uninterrupted coverage and better quality of voice & data services at a competitive prise to the customers.
The biggest challenge before the Sector is to adapt and follow the New Edge Technology trends in the year 2020 not only to remain and sustain in Telecom Sector but also to grow in terms of revenue & customers and shape the progressive competition in this volatile market.
Since the Indian Telecom Sector is entering in the next decade, telecoms are being changed by technology advancement in diversity from Internet of Things (IOT), Cloud Computing and Artificial intelligence (AI) to the threat of cyberattack.
We are observing that there are broadly seven (07) biggest technology trends that will sure to transform the shape of Indian Telecom Sector in
2020.
Internet of Things (IoT)
These days we quite often listen to this word IoT or “internet of things”. The words such as the cyber-attack, hacking we can hear these too jointly with IoT. Despite, of the fear of piracy and cyberattack the internet of things and IoT applications will grow much faster in the coming years.
The telecom industry enables internet device connectivity is one of the largest players in the IOT market, everyday items such as TV, Refrigerators, Air- Conditioners and the Security Cameras that are connected to one another and the internet. IOT helps telecoms to monitor Base Stations and Data Centers remotely. This helps ensure negligible downtime for the network. Since telecom is so instrumental in providing IoT infrastructure, the industry is uniquely poised to develop and offer their own services for IoT such as Smart Vehicle Tracking system, Smart Electricity meters etc.
Since IoT technology results in more devices on the network there are more opportunities for security and privacy breaches to occur, so telecoms need to plan and prepare defenses for that. While there are still a lot of unknowns regarding the transformation IoT will have for telecoms, there’s little doubt that it will disrupt the industry. Ultimately, we can say the IoT future scope or the future of IoT is very bright.
It is expected that in the year 2020 the IoT connected devices in the worldwide would be 20.8 Billion. A recent survey says that the total number of connected devices such as Smart T.V, Vehicles, and the digital set up will grow until 12 to 13 billion in the year 2019. This is where the deployment will start when the organizations start looking for the cross-industry devices that include HVAC systems, LED lightings, and Physical Security Systems.
Artificial Intelligence (AI)
The future is of Artificial Intelligence (AI) and the telecommunications is one of the industries that uses today artificial intelligence in numerous facets of business.
Through virtual assistants and chatbots, (AI) runs these applications and in return it improves VAS services and creates satisfaction to the customers. Artificial intelligence is essential for the optimization and
analytical maintenance of telecom NW’s. Furthermore, through predictive analytics, artificial intelligence will detect fraudulent activity from every day collected data volumes by NW.
Cloud Computing
Cloud computing is the on-demand availability of computer system resources, especially data storage and computing power, without direct active management by the user. The term is generally used to describe data centre’s available to many users over the Internet.
Cloud computing having a promising future ahead with tremendous growth appears in the form of pay-per-use service model and helping in overturning the telecom companies’ traditional business model of software, hardware, and media. Cloud computing will be the key for business development for telecom operators, to realize “extending network value by outstanding the performance” and moving from “buying products” to “buying services”.
Cloud computing help’s telecom by introducing new services without worrying of data storage, reduce their costs & adjust to market demands more effectively. The cloud offers economies of scale, scalability and cost effectiveness to telecoms.
5G
The 5G Services promises customers includes greater speed (movie download in few seconds), greater capacity (1,000 times capacity of 4G), high resolution & larger bandwidth, lower battery consumption, provide uninterrupted and consistent connectivity, allow access to parallel multiple services, remote place access.
The roll-out of 5G will benefit not only business individuals but also to the general public at large by uninterrupted coverage (railways & major roads) and will emerge as a more reliable network having efficiency in detecting & prevention of natural disasters etc. the 5G will engage with governments, enterprise customers and amend their sales approach to help customers leverage with the power of 5G.
Big Data
It’s undisputable that telecom companies are collecting and generating volumes of data from mobile devices and apps, use it to their competitive advantage that will help in their survival. Telecom operators to ensure that their networks generate unusual amount of data through their network to support new technologies. In a recent survey by an independent marketing surveyor in his report that the mobile data is expected to remain grow in the year 2020.
The data so collected and analyzed by telecom companies to improve their customer services, regulate & assess new products, as well as monitor and augment the network performance. The Telecom companies also need to address the new security challenges that have arisen with the emerge and mass use of new technology such as IoT, Artificial intelligence, Cloud computing etc. that use in their networks. Timely collecting and evaluating big data will help telecom companies in building a stronger and competitive business.
Robotic Process Automation (RPA)
Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine-learning capabilities to handle high-volume, repeatable tasks rules-based, high-frequency processes and complete them very accurately that previously required humans to perform. These tasks can include queries, calculations and maintenance of records and transactions.
The telecom companies deploy RPA for tasks, error rates and costs are reduced while customer service and operational efficiency are boosted. The telecom industry has one of the highest adoption rates for RPA technology since it seems to serve it so well. RPA offers high levels of scalability and agility for telecoms and can take over many tasks such as report generation, responding to customer questions, order processing, price tracking and more.
Cyber Security
The telecom companies build and operate critical infrastructure, and are all the time target for cybercriminals, because of storing vast & sensitive amount of data on complex networks that act as gateways to other businesses.
We take for granted the services that are enabled by telecoms including phone and video calls, email and messaging until we experience an outage and realize how dependent we are on those services. The direct cyberattacks such as distributed denial of service to indirect attacks such as malware, telecoms need to protect themselves and prepare for the future of 5G and the security hurdles that will represent.
This includes having not only the right IT infrastructure in place but the talent and processes to support resiliency when attacked.
Currently, there is much more scope for improvement to the industry’s response to a cyberattack. Even false claims of attack can damage a telecom’s reputation, as well as create a considerable business impact in terms of customer faith, time and money spent to refute such false new.
In last we can say continuous technical transformation and information waves have driven high growth in the telecom industry and will shape the competition in this volatile Telecom by 2020.
Telecom Industry are being enthused to transform themselves into a platform of opportunities Big Data and Analytics, Social Media, Cloud Computing, Artificial Intelligence and Robotics will boost the growth and competition and will also help them to realign their business processes, products, and services.
Cloud Computing
Cloud computing is the on-demand availability of computer system resources, especially data storage and computing power, without direct active management by the user. The term is generally used to describe data centre’s available to many users over the Internet.
Cloud computing having a promising future ahead with tremendous growth appears in the form of pay-per-use service model and helping in overturning the telecom companies’ traditional business model of software, hardware, and media. Cloud computing will be the key for business development for telecom operators, to realize “extending network value by outstanding the performance” and moving from “buying products” to “buying services”.
Cloud computing help’s telecom by introducing new services without worrying of data storage, reduce their costs & adjust to market demands more effectively. The cloud offers economies of scale, scalability and cost effectiveness to telecoms.
5G
The 5G Services promises customers includes greater speed (movie download in few seconds), greater capacity (1,000 times capacity of 4G), high resolution & larger bandwidth, lower battery consumption, provide uninterrupted and consistent connectivity, allow access to parallel multiple services, remote place access.
The roll-out of 5G will benefit not only business individuals but also to the general public at large by uninterrupted coverage (railways & major roads) and will emerge as a more reliable network having efficiency in detecting & prevention of natural disasters etc. the 5G will engage with governments, enterprise customers and amend their sales approach to help customers leverage with the power of 5G.
Big Data
It’s undisputable that telecom companies are collecting and generating volumes of data from mobile devices and apps, use it to their competitive advantage that will help in their survival. Telecom operators to ensure that their networks generate unusual amount of data through their network to support new technologies. In a recent survey by an independent marketing surveyor in his report that the mobile data is expected to remain grow in the year 2020.
The data so collected and analyzed by telecom companies to improve their customer services, regulate & assess new products, as well as monitor and augment the network performance. The Telecom companies also need to address the new security challenges that have arisen with the emerge and mass use of new technology such as IoT, Artificial intelligence, Cloud computing etc. that use in their networks. Timely collecting and evaluating big data will help telecom companies in building a stronger and competitive business.
Robotic Process Automation (RPA)
Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine-learning capabilities to handle high-volume, repeatable tasks rules-based, high-frequency processes and complete them very accurately that previously required humans to perform. These tasks can include queries, calculations and maintenance of records and transactions.
The telecom companies deploy RPA for tasks, error rates and costs are reduced while customer service and operational efficiency are boosted. The telecom industry has one of the highest adoption rates for RPA technology since it seems to serve it so well. RPA offers high levels of scalability and agility for telecoms and can take over many tasks such as report generation, responding to customer questions, order processing, price tracking and more.
Cyber Security
The telecom companies build and operate critical infrastructure, and are all the time target for cybercriminals, because of storing vast & sensitive amount of data on complex networks that act as gateways to other businesses.
We take for granted the services that are enabled by telecoms including phone and video calls, email and messaging until we experience an outage and realize how dependent we are on those services. The direct cyberattacks such as distributed denial of service to indirect attacks such as malware, telecoms need to protect themselves and prepare for the future of 5G and the security hurdles that will represent.
This includes having not only the right IT infrastructure in place but the talent and processes to support resiliency when attacked.
Currently, there is much more scope for improvement to the industry’s response to a cyberattack. Even false claims of attack can damage a telecom’s reputation, as well as create a considerable business impact in terms of customer faith, time and money spent to refute such false new.
In last we can say continuous technical transformation and information waves have driven high growth in the telecom industry and will shape the competition in this volatile Telecom by 2020.
Telecom Industry are being enthused to transform themselves into a platform of opportunities Big Data and Analytics, Social Media, Cloud Computing, Artificial Intelligence and Robotics will boost the growth and competition and will also help them to realign their business processes, products, and services.
