MSI Services: A Team of Nonpareil Workforce Delivering Cutting Edge Services

Manu Shah,   CEO

Digitalization has created new needs within companies like collaborative working methods, optimized performance of information systems and 360° customer relations. Companies have started learning the value of outsourcing IT services for cost reduction, security, improved workflow & communication and others. This has led to the dire need of outsourcing partners that can deliver cutting edge customer service solutions to maintain & enhance an organization’s performance. Offering exactly the same is Bangalore-based MSI Services – a subsidiary/captive unitof its parent company MS International (Headquartered in Orange California), which started its operations in 2006. Serving only its parent company and no third party, MSI helps its clients to manage and enhance their customer experience with tailor-made customer service solutions. These solutions allow clientsto transform the way they influence customer loyalty, retention and satisfaction.

From managing distribution centres,client servicing, IT support
and shared services (based on SLAs) for branches of the parent company, MSI also handles order-related processing,status and delivery scheduling. Its BPO units, with round-the-clock services, help in the up keep of satisfaction-levels of MSI’s business partners, as well as customers. “We believe in moving at the speed of information and adapt quickly to technology. We use latest technology to enable faster customer services for our client,” states Manu Shah, CEO, MSI . Also, upgradation and creation of new application for MSI is quicker and less time consuming as the end user is from the same organization, which enables more clarity of the requirements.

"We believe in moving at the speed of information and adapt quickly to technology"

A Powerful Workforce with Quality Services
The in-house IT team at MSI designs & creates all applications by itself and employs the most advanced technology available to unify the system and to provide supply chain visibility. It handles all the request & solutions of the various departments in company’s value chain. The robust IT team of MSI majorly deals with Microsoft Technologies & iOS and uses iPad in their day-to-day operations. It leverages AI, AR, Computer Vision and Deep Learning technology to offer best-in-class solutions to its customers.It also uses technologies like Azure & AWS Cloud Services for creating world class application. Security plays a vital part at MSI. Keeping the security factor on number one
priority, MSI has taken few stepsto ensure data security like, limited access to emails and internet, restriction of external devices in office premises and blockage of USB & CD ports.

Apart from the quality services which it offers, what differentiate MSI from its competitors is its top-class team. MSI’s 55 percent of team members have more than three years of experience in the system. Most of the leaders are in-house grown resources and are well equipped with the organization, business, process & technology. Ensuring that the team is up-to-date with the business statistics, periodical training within the teams is conducted. To further enhance the skills of senior members on management & leadership, in-house training is provided. MSI even provides unique opportunity to the team members to augment their experience by visiting the corporate office in US to learn and develop the business knowledge. This deep experience allows MSI to help its clients with superior support on understanding the product offerings at regional & national levels, Inventory planning, Logistic planning and many more.

With a vision to attract,retain and engage talent that builds strong customer relationships by empowering people, emphasizing team work and focusing on development, MSI thrives to build the career path of its employees as well as commits to deliver high quality services by connecting, communicating and collaborating with the customers.