The Global Communication Platform as a Service (CPaaS) market is expected to touch $119.61 billion by 2031, growing at an impressive CAGR of 29.66 percent during 2024-2031. In India, the rapidly expanding business ecosystem has led to an increasing demand for communication platforms that can handle customer service operations smoothly. We’ve seen the rise of Interactive Voice Responses (IVRs) and call/chat interfaces, which are playing a big role in business operations today. As CPaaS continues to grow, solution providers are coming up with advanced technology-based platforms to meet the market demand.

The Growing Demand for Unified Communication Solutions

IVRs and toll-free calling support are essential for businesses handling both incoming and outgoing calls. However, many companies face challenges in managing multiple vendors for IVRs and toll-free services. This is where CallerDesk steps in, providing a one-stop solution for all IVR, toll-free calling, and other voice communication solutions. CallerDesk offers an integrated platform that brings together all the essential tools businesses need for customer service operations.

CallerDesk: A One-Stop Solution for All Business Communication Needs

CallerDesk acts as a virtual call centre for clients across the country, offering an easy-to-use platform. Businesses can simply create an account and gain access to all services, without the need for a dedicated customer service team. This has helped clients cut down on costs while enhancing their customer support operations. “We offer virtual handlers for calls and act as a cloud-based call centre. Integration with our platform is straightforward, and we’ve integrated with more than 30+ CRMs across India. Our remote working capabilities are also a big advantage for clients,” shares Kaushal Bansal, Director & Co-Founder, CallerDesk.

CallerDesk acts as a one-stop shop for all kinds of IVRs, tollfree calling support, & other calling services related to customer connectivity

Commitment to Data Protection

When working with CPaaS providers, businesses often share crucial data in real-time. CallerDesk recognises the importance of protecting this data and has a robust data protection policy in place, aligned with the DPDP Act 2023.

CallerDesk is also India's one of the few regulatory licensed Virtual Network Operator (VNO) holder having virtual network operator license in 4 different areas in India, which adds another layer of trust and security.

Looking Ahead: Future Endeavors

CallerDesk has quickly become one of the most technologically advanced and cost-effective CPaaS providers in India, serving MSMEs and startups across the country. The company is focused on further enhancing user experience by integrating modern AI tools and technologies into its platform. "We’re working on customising the user experience further, while integrating cutting-edge AI technologies", shares Rajesh Dimania, CTO & Co-Founder, CallerDesk.