• Interlink Network Systems: Solving the Puzzles of Contact Centers with TxContact
  • Cover Story

    Interlink Network Systems: Solving the Puzzles of Contact Centers with TxContact

    Contact centers have undergone a sea of changes over the past two decades. They are not mere contact centers for business stakeholders, but one of the largest drivers of the business the world today. No wonder the IT infrastructure of a typical contact center is often more tangled than the intricate electric circuitry that wraps around data centers. This technology revolution started in AT&T Bell Labs, the very company that invented most of the telephony technology we see today. Both Prem Puthur (Founder, Chairman & CEO, Interlink Network Systems Inc.) and Sharath K Shetty (Co-Founder & MD, Telenetix (P) Ltd) worked at AT&T Bell Labs in the early part of their career, and discovered the huge potential in this area.


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