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Cover Story
Interlink Network Systems: Solving the Puzzles of Contact Centers with TxContact
Contact centers have undergone a sea of changes over the past two decades. They are not mere contact centers for business stakeholders, but one of the largest drivers of the business the world today. No wonder the IT infrastructure of a typical contact center is often more tangled than the intricate electric circuitry that wraps around data centers. This technology revolution started in AT&T Bell Labs, the very company that invented most of the telephony technology we see today. Both Prem Puthur (Founder, Chairman & CEO, Interlink Network Systems Inc.) and Sharath K Shetty (Co-Founder & MD, Telenetix (P) Ltd) worked at AT&T Bell Labs in the early part of their career, and discovered the huge potential in this area.
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Anamika Sahu, Managing Editor
Achal Kataria, Vice President & Global Head – Technology, EXL
Glenn Calafati, Vice President - Commercial Products, RCN Business/ Grande Communications Business/Wave Business
Optimized Networks fora an Agile Workplace
Steve Miller, CIO, Steelcase
AI & Audience: How AI Can Help You Target Your Marketing Efforts More than Ever
Chandni Shah, Co-Founder & COO, Social Kinnect
How Wholesale Carriers can Leverage NFV & SDN for Delivering Agile, Innovative Solutions
Eric Gillenwater, VP & Business Head - U.S. & Europe, Airtel
How Voice Technology Has Transformed Online Search
Harsha Kiran, SEO Director, Seotribunal.com
SD-WAN - Leading a Wave of Network Innovation for Healthcare Organizations
Kristan Kline, Principal - Network Strategy & Chief Technology Office, Kaiser Permanente
Rick Drescher, Managing Director - Technical Services, Savills Studley