W ith technology disruption in the present times, businesses do not have it easy to perform and thrive. Given the deluge of data as it is challenging to establish communication with clients and outreach a larger customer base, CPaaS helps in maintaining organizational data security by handling sensitive data and protecting against leaks, fraud, and other security threats. Offering a complete development framework, that includes, software tools, standards-based application programming interfaces (APIs), sample code, and pre-built applications CPaaS essentially enables seamless integration of voice, messaging, video, and, others, into one software, through APIs.

CPaaS has seeped in across and wide in various industries, and a few known examples are WhatsApp Business API and chatbots. Text messaging, call-based help, and video-based services can all be integrated into the same application with CPaaS, and this feature application is known to significantly elevate a company's customer reach. According to market research analysis, the Indian Communication Platform-as-a-Service (CPaaS) Market is expected to register a CAGR of 24.83 percent during the forecast period 2023-28. The Indian CPaaS market is driven primarily by increased digital customer engagement, cloud encryption, and digital transformation.

Accepting the prolific nature of this vast industry, there are many service providers engaged in enriching businesses today leveraging their efficient services. Through our editorial, we strive to bring up in light some acknowledgeable players in the space. Do surf through this edition ­ 10 Most Promising CPaaS Service Providers- 2023, for having information on them.